To Troy Duncan,
Hi Troy, it seems that real estate agents today forget that people are what business is all about. That’s not true in your case as you’re a great example of what being a real estate agent is all about.
Your customer service, attention to detail and prompt returning of phone calls made dealing with you an absolute pleasure. Your service was impeccable, and I’ll have no hesitation in recommending your services to others and I’ll look forward to having dealings with you well into the future.
All the best,
Mark, Cameron Park
I have bought and sold properties with Troy Duncan since 1999. In 1999 I was purchasing my first home on my own and was very pleased to meet Troy. Troy took the time to show me a number of properties, explaining the pros and cons of each of them to me. I felt an immediate trust in him - so much so that I decided that whatever I bought, it would be one that Troy showed me.
Since 1999 I have bought three investment properties through Troy and more importantly have sold four. There is no one other than Troy that I would choose to sell my property. I have dealt with other agents when buying properties and there is no comparison. My expectations of what a real estate agent should do are now such that most others don't measure up!
Troy is outstanding when it comes to handling a sale. There are no hiccups - things just happen. Troy manages the entire process - ensuring everyone is updated; all parties stay in contact; inspections are done; paperwork and reports are delivered. It is a seamless process with Troy.
Communication throughout the entire process is spot on. Troy stays in contact and keeps you up to date. Throughout the sales process, I would regularly get a phone call or voice mail message telling me "just ringing to keep you in touch ......"
If anyone wants to sell a property in Newcastle and they don't use Troy - then they deserve what they don't get.
Buying and selling property is not a walk in the park - it can look easy however having done it often I know what can go wrong. When things do go wrong, you need someone like Troy there to smooth it over. You need a professional to be able to reassure a purchaser that things will be okay. You also need someone who can deal with fussy vendor!
Troy is a professional, who obviously loves what he does.
We found ourselves selling our home & selling our mother-in-law’s home & searching for a suitable shared residence for all of us. Not your regular real estate request. We found Troy to be hard- working, friendly & sensitive to our particular circumstances. We gave Troy, possibly, an unrealistic time-frame to satisfactorily complete three property matters, but he delivered on what he promised..... on time & even went that extra mile to make sure everything ran smoothly.
We have & would not hesitate to recommend Troy in the future, to anyone looking for service regarding Real Estate.
Sharon & Dale Turner, Edgeworth
When dealing with Troy we found him to be courteous, helpful, and extremely knowledgeable in regard to the real estate market. Troy was able to make the process of purchasing our rental property stress free and was always available to answer any of our questions and concerns.
It was pleasure doing business with Troy and I would highly recommend Troy when looking at buying or selling.
Melissa and Luke Shannon
We purchased our home with Troy who we recommend without hesitation to anyone contemplating purchasing (or selling) a property. Troy’s honest communication & broad knowledge of the local areas took the pressure off house hunting. Troy was always professional & also showed a passion for the industry.
Margo Humphries, Cardiff South
Attention Troy Duncan
I would like to take this time to thank you, for all the hard work you have done for us over the past few years.
You sold our property at Cardiff in a very timely manner you were wonderful and honest with prices and fees and the hard work that you did to allow as many people know about the property.
You also helped us buy our investment property last month. You were very knowledgeable in regards to good investment areas and up and coming prices.
You are an honest reliable person, great with knowledge of sales and suburbs.
And you will be hearing from us soon to sell the property we have recently brought from you.